How to Connect to Your Website Hosting via FTP

FTPS (FTP Secure) allows you to upload, download and manage files on your website hosting account using an encrypted connection. We recommend using FileZilla, a free and reliable FTPS client available for Windows, macOS and Linux.

Step 1: Download FileZilla

Download FileZilla Client from:
https://filezilla-project.org/download.php

Step 2: Locate Your FTP Credentials

Your FTP account details can be found in your hosting welcome email or within your hosting control panel.

You will need the following information:

Setting Example
Host / Server ftp.yourdomain.co.uk
Username web1_example
Password Your FTP password
Port 21

Step 3: Connect Using FileZilla

Open FileZilla and select File → Site Manager.

Create a new connection using the following settings:

Setting Value
Protocol FTP - File Transfer Protocol
Encryption Require explicit FTP over TLS
Host ftp.yourdomain.co.uk
Port 21
Logon Type Normal
User Your FTP username
Password Your FTP password

Click Connect.

The first time you connect, you may be prompted to trust the server certificate. Verify the details and click OK to continue.

Uploading Website Files

Once connected, FileZilla displays two panels:

  • Local Site (Left Panel) – Files stored on your computer.
  • Remote Site (Right Panel) – Files stored on your hosting account.

To upload files, simply drag and drop them from the left panel to the right panel.

Website Root Folder

Most websites should be uploaded into: 

web/

Upload your website files and folders directly into this directory unless instructed otherwise.

Common Tasks

Upload a New Website

Upload all website files into the web/ directory.

Update an Existing Website

Replace existing files with updated versions from your computer.

Delete Files

Right-click a file or folder and select Delete.

Troubleshooting

Connection Refused

  • Check that the server hostname is correct.
  • Verify that Port 21 is being used.
  • Ensure FTPS is selected in FileZilla.

Authentication Failed

  • Verify your username and password.
  • Check for accidental spaces when copying credentials.
  • Reset your FTP password if necessary.

Unable to Upload Files

  • Check available disk space.
  • Verify folder permissions.
  • Ensure you are uploading to the correct website directory.

Need Help?

If you're unable to connect, please contact Aegir Digital Support and provide:

  • Your domain name
  • Your FTP username
  • The full error message or a screenshot

Our support team will be happy to assist.

Recommended Settings

Setting Recommended Value
FTP Client FileZilla
Protocol FTPS (FTP over TLS)
Port 21
Encryption Require explicit FTP over TLS
Transfer Mode Passive
Security Recommendation: Aegir Digital requires the use of FTPS (FTP over TLS) to ensure all file transfers and login credentials are encrypted during transmission.

Aegir Digital